There are numerous reasons why PTMS is the most widely used property tax compliance software. One of the most significant reasons is that TCI has consistently complemented its comprehensive and flexible property tax software with a knowledgeable and readily available software support staff.

Since 100% of TCI 's business is property tax related, you can be sure of dealing only with a trained property tax support person when you call for help. Every TCI support representative not only knows PTMS, but has received formal training at the Institute for Professionals in Taxation (IPT) property tax classes. The average job tenure of TCI's support people is more than three and a half years — by far the best in the industry.

All new TCI clients are assigned their own Customer Support Representative. When you call TCI for support, you will never be diverted to a call queue, randomly assigned to the next available support representative or required to explain the reason for your call to more than one person. You simply request your own Customer Support Representative by name —someone you met during your PTMS training —someone with whom you have built rapport and who is familiar with your specific needs and tax issues.

Since TCI 's support is available 24/7 at no additional charge, it is possible you might call at a time when your designated support representative is not available. In such an event, another support representative can ably assist you with on-line access to a comprehensive history of all your prior support calls and their resolutions.

If you are a current TCI client and require technical support, call your Customer Support Representative, or contact TCI Support via the on-line form located in the Customer Zone of this website.